OSD Support Center - Fitrus - Privacy Policy

2.0.OSD Support Center - Fitrus - Privacy Policy

Privacy Policy

Fitrus has the maximum respect for the personal information of our customers.

Basic Policy
At ONESOFTDIGM Co., LTD., our business is monitoring your health, and we recognize that personal information is an extremely important information asset.
Therefore, we observe all related laws and policies prescribed by the government and follow any related standards in order to accurately and safely handle personal information, and earn the trust of our customers, staff and business partners by protecting their information.
Application
We have established and obeyed application regulations and standards of conduct pertaining to the acquisition, use and provision of personal information, have established measures for the use of and to prevent the misuse of personal information, and make every possible effort to prevent and redress the leakage, loss or damage to personal information.
Furthermore, we respond reliably and quickly to inquiries and requests for the disclosure of customer personal information.
Activities
We have established an organization, clarified administration rights and responsibilities, and continue to work diligently to ensure all laws, application regulations and standards of conduct are obeyed in order to protect personal information.
We are devoted to obtaining the understanding and cooperation of all customers, staff and business partners in order to achieve our personal information protection policy objectives and are continually improving and implementing application regulations and standards of conduct.
This Privacy Policy applies to our website and products :

・Fitrus web services(http://dash.thefitrus.com)

・Fitrus App

Company Name

ONESOFTDIGM Co., Ltd.

Purpose of Use of Personal Information

ⓐ Personal information is defined as follows.

① Personal Data

② While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data).
Personally identifiable information may include, but is not limited to:

Name (First name and last name)
Age
Email address
Address (including shipping address)
Payment details
Phone number
Body Composition Measurement and inquiry details that can be used to specify individual customers (Health Data)
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
You may opt-out of receiving any, or all, of these communications from us by contacting us.

ⓑ The intended use of personal information shall be expressed clearly.
In cases where personal information is requested, the intended use of the said personal information shall be expressed clearly to the customer.
Intended use refers to the matters communicated, information sent, or any related aggregation or analysis pertaining to matters such as product purchases, inquiries, use of services, applications for promotional campaigns, subscriptions or various studies.

ⓒ Personal information is managed safely.
We take appropriate preventive measures to protect the personal information provided by customers from unauthorized access, destruction, leakage, manipulation, etc..

ⓓ Access information is recorded.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (Usage Data).
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

ⓔ Cookies are sent from our website.
This website or the advertisers who sponsor it may send cookies to customers' computers when customers access this website.

① Cookies are small pieces of information that are sent from a web server to customers' browsers to enable effective Internet operations.

② Cookies are used not to identify individuals but to generate statistical data to enable easier use of the website as a whole.

③ Cookies can be blocked or all cookies can be deleted after receipt by configuring the settings in your browser.
You can also choose whether to block or receive cookies at your own discretion.

④ Please note that it is not possible to browse this website or apply for free gifts or promotional campaigns if cookies are blocked.

Examples of Cookies we use:

Session Cookie: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.

ⓕ Collect health data.

① Our partner may use the portable body composition analyzer to measuring the customer’s body composition.

② The data will be saved in the device and Fitrus server.

③ The device measures your body fat, skeletal muscle mass, basal metabolic rate, body mass index and more.

④ ONESOFTDIGM prevents data safety on the server.

⑤ If the partner leak the data from the device (such as a tablet), however, ONESOFTDIGM does not responsible for this issue.

ⓖ Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), ONESOFTDIGM legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

ONESOFTDIGM may process your Personal Data because:

① We need to perform a contract with you

② You have given us permission to do so

③ The processing is in our legitimate interests and it's not overridden by your rights

④ For payment processing purposes

⑤ To comply with the law

Provision to Third Parties
Personal information will not be used for purposes other than those intended.

Customers' personal information will not be provided to third parties without the consent of the customer except in the following cases:

① Contact relating to product inquiries or repairs.

② Contact or confirmations with winners selected for free gifts or in promotional campaigns.

③ Confirmations with financial institutions, etc. relating to payments for purchases, service fees, etc.

④ Requests for disclosure for legitimate legal reasons.

⑤ When necessary to protect the life, health, property or other vital interests of the customer.

⑥ When a transfer of personal information is judged necessary to continue the service in the event of changes to the service provider for reasons such as a company merger.

⑦ When our partner’s manager wants to know the customer’s health information. (Body composition such as body fat, skeletal muscle mass and more.)

⑧ When our partner’s manager wants to know the customer’s contact information. (To inform the promotion)

⑨ When we employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

ⓐ Service Providers
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

① Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

② Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of our Service.
This data is shared with other Google services.
Google may use the collected data to contextualize and personalize the ads of its own advertising network.
See how Google uses data when you use our sites or apps on page: www.google.com/policies/privacy/partners.
we comply with all applicable Google Analytics policies located at www.google.com/analytics/policies (or such other URL as Google may provide) as modified from time to time (the Google Analytics Policies) and Google Analytics Advertising Features Policy located on page: https://support.google.com/analytics/bin/answer.py?hl=en&topic=2611283&answer=2700409.

③ Firebase
Firebase is an analytics service provided by Google Inc.
You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en

We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
For more information on what type of information Firebase collects, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Disclosure, Change, and Removal of Personal Information
Disclosure, change, amendment or removal of personal information If a customer wishes to check, amend, change or remove their personal information, we will disclose, amend, change or remove our stored information in an appropriate manner according to the customer's request.
However, to prevent leakage to or manipulation by a third party, this will be done only after the customer's identity is proven by our procedure.

However, we have the right to decline the customer's request upon notification to the customer in any of the following cases:

① Reasonable judgment by ONESOFTDIGM that disclosure is necessary by law.

② If the customer’s request must be denied in order to protect lives, safety or property.

③ If the customer’s request must be denied due to a particular need to improve public health or promote the healthy development of children.

④ If it is judged that granting the customer's request would impede the execution of administrative processes stipulated by a government body, local authority or a contracting organization thereof in which our cooperation is required.

ⓐ Google Analysis Rejects

① User’s Data Deletion Requests:
If we have a client ID (the identifier stored in the Google Analytics cookie) then we can navigate to the User Explorer report (under Audience) and fine the client ID.
After that, we can delete user data.
Therefore, the user must know the client ID.

② Google Analytics opt-out browser add-on:
You can opt-out of having made your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on (download: https://tools.google.com/dlpage/gaoptout).
For more information, please visit the web page: https://support.google.com/analytics/answer/181881?hl=en.

Voluntary Provision of Personal Information
Provision of personal information by customers for purposes such as the measuring body composition, consulting, use of ONESOFTDIGM services, use of partner service through the Fitrus, inquiries, various investigations or promotional campaigns is voluntary.
However, the use of ONESOFTDIGM and partner services, inquiries and involvement in various investigations and promotional campaigns are not possible without providing personal information.

Collection of Information in an Unrecognizable Manner
About the cookies (see2-E), customer information is not collected in a manner that cannot be easily recognized by customers.
However, to prevent leakage to or manipulation by a third party, this will be done only after the customer's identity is proven by our procedure.

Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

ⓐ SSL

① All personal information entered by customers is protected by SSL.
SSL is a mechanism in which information is encrypted online so that it is sent and received safely.
This prevents personal information and other entered information from being browsed or manipulated by a third party over the Internet.
However, SSL is only enabled if the customer is using a browser that supports SSL.

② This policy does not apply to other websites linked to this website. The Handling of Personal Information section on this website does not apply to other websites linked from this website.
ONESOFTDIGM assumes no responsibility for any damage that may occur as a result of accessing other websites by clicking these links.

ⓑ Do Not Track Signals Under California Online Privacy Protection Act (CalOPPA)
We do not support Do Not Track (DNT).
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

ⓒ Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.
ONESOFTDIGM aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

① The right to access, update or to delete the information we have on you.
Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section.
If you are unable to perform these actions yourself, please contact us to assist you.

② The right of rectification.
You have the right to have your information rectified if that information is inaccurate or incomplete.

③ The right to object.
You have the right to object to our processing of your Personal Data.

④ The right of restriction.
You have the right to request that we restrict the processing of your personal information.

⑤The right to data portability.
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

⑥ The right to withdraw consent.
You also have the right to withdraw your consent at any time where ONESOFTDIGM relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
For more information, please contact your local data protection authority in the European Economic Area (EEA).

Contact information
You may contact the person in charge of any privacy complaints that may arise as a result of using the Fitrus services, and the ONESOFTDIGM will promptly reply to your complaints.

Privacy Officer

- Name
- Chan-Hee Lee
- Post Position
- Director (CTO)
- Telephone
- +82-54-282-4467
- E-mail
- chlee@onesoftdigm.com

Changes to Policy
We may modify or update this Privacy Policy from time to time, so please review this page periodically.
When we change the policy, we will update the Date revised date at the top of the privacy policy.

- Privacy Policy Version Number
- Version 1.2
- Date of Enforcement of Privacy Policy
- October 12, 2020